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service (194) customer (136) information (100) business (75)
services (193) public (110) customers (85) management (61)
government (128) department (94) sector (65) needs (60)
contact (95) hmrc (65) local (60) work (54)
departments (70) programme (61) data (57) use (47)
new (61) working (58) shared (50) deliver (44)
delivery (60) online (53) strategy (44) citizens (41)
transformation (53) businesslink (44) people (41) 2008 (40)
support (46) identity (43) dwp (40) better (39)
gov (43) number (40) moj (39) help (35)
national (40) insight (39) directgov (37) improve (35)
key (40) access (39) approach (35) staff (35)