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service (194) customer (136) information (100) business (75)
services (193) public (110) customers (85) programme (61)
government (128) department (94) hmrc (65) needs (60)
contact (95) sector (65) delivery (60) work (54)
departments (70) new (61) data (57) use (47)
management (61) working (58) shared (50) strategy (44)
local (60) transformation (53) businesslink (44) people (41)
online (53) deliver (44) citizens (41) national (40)
support (46) identity (43) key (40) access (39)
gov (43) number (40) insight (39) help (35)
dwp (40) better (39) directgov (37) staff (35)
2008 (40) moj (39) approach (35) improve (35)