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service (194) customer (136) information (100) business (75)
services (193) public (110) customers (85) management (61)
government (128) department (94) sector (65) needs (60)
contact (95) hmrc (65) delivery (60) work (54)
departments (70) programme (61) data (57) use (47)
new (61) working (58) shared (50) businesslink (44)
local (60) online (53) strategy (44) citizens (41)
transformation (53) deliver (44) people (41) dwp (40)
support (46) identity (43) number (40) moj (39)
gov (43) national (40) access (39) 2007 (35)
2008 (40) better (39) directgov (37) improve (35)
key (40) insight (39) approach (35) help (35)