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service (194) customer (136) information (100) business (75)
services (193) public (110) customers (85) programme (61)
government (128) department (94) hmrc (65) local (60)
contact (95) sector (65) delivery (60) work (54)
departments (70) management (61) data (57) use (47)
new (61) working (58) shared (50) businesslink (44)
needs (60) online (53) strategy (44) citizens (41)
transformation (53) deliver (44) people (41) national (40)
support (46) identity (43) key (40) insight (39)
gov (43) dwp (40) moj (39) improve (35)
2008 (40) access (39) directgov (37) staff (35)
number (40) better (39) help (35) approach (35)