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service (194) customer (136) information (100) business (75)
services (193) public (110) customers (85) programme (61)
government (128) department (94) sector (65) delivery (60)
contact (95) hmrc (65) needs (60) work (54)
departments (70) new (61) data (57) use (47)
management (61) working (58) shared (50) businesslink (44)
local (60) transformation (53) strategy (44) citizens (41)
online (53) deliver (44) people (41) national (40)
support (46) gov (43) dwp (40) moj (39)
identity (43) 2008 (40) access (39) 2007 (35)
number (40) better (39) directgov (37) help (35)
key (40) insight (39) improve (35) approach (35)