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service (194) customer (136) information (100) business (75)
services (193) public (110) customers (85) programme (61)
government (128) department (94) hmrc (65) delivery (60)
contact (95) sector (65) local (60) work (54)
departments (70) management (61) data (57) use (47)
new (61) working (58) shared (50) strategy (44)
needs (60) transformation (53) businesslink (44) citizens (41)
online (53) deliver (44) people (41) national (40)
support (46) gov (43) dwp (40) access (39)
identity (43) 2008 (40) insight (39) help (35)
number (40) better (39) directgov (37) 2007 (35)
key (40) moj (39) staff (35) approach (35)