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service (77) government (55) contact (35) transformation (29)
public (58) delivery (36) citizens (32) change (18)
services (52) business (32) sector (20) use (15)
citizen (33) departments (24) 2007 (16) cross-government (14)
businesses (26) local (17) csr (14) programme (11)
performance (18) management (14) better (11) report (10)
information (14) new (11) key (10) number (9)
centres (13) businesslink (10) directgov (9) provide (8)
needs (10) review (10) department (9) plans (8)
plan (10) gov (9) cabinet (8) best (8)
identity (9) focus (8) agencies (8) mobile (7)
work (8) published (8) channels (7) strategy (7)