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service (77) government (55) contact (35) transformation (29)
public (58) delivery (36) business (32) change (18)
services (52) citizens (32) sector (20) use (15)
citizen (33) departments (24) 2007 (16) csr (14)
businesses (26) local (17) cross-government (14) better (11)
performance (18) information (14) new (11) needs (10)
management (14) programme (11) businesslink (10) identity (9)
centres (13) report (10) directgov (9) cabinet (8)
plan (10) review (10) department (9) provide (8)
key (10) number (9) published (8) agencies (8)
gov (9) work (8) plans (8) access (7)
best (8) focus (8) departmental (7) websites (7)