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service (77) government (55) contact (35) transformation (29)
public (58) delivery (36) citizens (32) change (18)
services (52) business (32) sector (20) use (15)
citizen (33) departments (24) 2007 (16) management (14)
businesses (26) local (17) cross-government (14) programme (11)
performance (18) information (14) better (11) businesslink (10)
csr (14) new (11) needs (10) identity (9)
centres (13) key (10) department (9) provide (8)
review (10) plan (10) number (9) published (8)
report (10) gov (9) cabinet (8) best (8)
directgov (9) work (8) focus (8) develop (7)
agencies (8) plans (8) strategy (7) required (7)