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service (77) government (55) contact (35) transformation (29)
public (58) delivery (36) business (32) change (18)
services (52) citizens (32) sector (20) use (15)
citizen (33) departments (24) 2007 (16) csr (14)
businesses (26) local (17) management (14) programme (11)
performance (18) information (14) new (11) needs (10)
cross-government (14) better (11) key (10) directgov (9)
centres (13) plan (10) gov (9) plans (8)
report (10) review (10) identity (9) published (8)
businesslink (10) department (9) work (8) provide (8)
number (9) cabinet (8) agencies (8) comprehensive (7)
best (8) focus (8) channels (7) establishing (7)