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service (77) government (55) contact (35) transformation (29)
public (58) delivery (36) business (32) performance (18)
services (52) citizens (32) sector (20) use (15)
citizen (33) departments (24) 2007 (16) cross-government (14)
businesses (26) local (17) management (14) programme (11)
change (18) csr (14) better (11) businesslink (10)
information (14) new (11) key (10) identity (9)
centres (13) report (10) directgov (9) best (8)
plan (10) needs (10) gov (9) plans (8)
review (10) number (9) work (8) focus (8)
department (9) published (8) provide (8) comprehensive (7)
cabinet (8) agencies (8) departmental (7) mobile (7)