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service (77) government (55) contact (35) transformation (29)
public (58) delivery (36) business (32) change (18)
services (52) citizens (32) sector (20) use (15)
citizen (33) departments (24) 2007 (16) csr (14)
businesses (26) local (17) cross-government (14) new (11)
performance (18) management (14) programme (11) needs (10)
information (14) better (11) plan (10) identity (9)
centres (13) businesslink (10) number (9) cabinet (8)
key (10) report (10) department (9) best (8)
review (10) gov (9) provide (8) work (8)
directgov (9) focus (8) agencies (8) departmental (7)
plans (8) published (8) required (7) face-to-face (7)