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service (77) government (55) contact (35) transformation (29)
public (58) delivery (36) business (32) change (18)
services (52) citizens (32) sector (20) use (15)
citizen (33) departments (24) 2007 (16) information (14)
businesses (26) local (17) management (14) better (11)
performance (18) cross-government (14) programme (11) review (10)
csr (14) new (11) plan (10) number (9)
centres (13) needs (10) directgov (9) cabinet (8)
key (10) businesslink (10) department (9) provide (8)
report (10) gov (9) work (8) focus (8)
identity (9) best (8) agencies (8) strategy (7)
plans (8) published (8) chapter (7) required (7)