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public (58) delivery (36) business (32) change (18)
services (52) citizens (32) sector (20) use (15)
citizen (33) departments (24) 2007 (16) information (14)
businesses (26) local (17) cross-government (14) programme (11)
performance (18) csr (14) new (11) report (10)
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centres (13) businesslink (10) directgov (9) focus (8)
needs (10) plan (10) department (9) best (8)
key (10) gov (9) provide (8) cabinet (8)
identity (9) agencies (8) work (8) websites (7)
published (8) plans (8) chapter (7) establishing (7)